Help & Faq

 

GENERAL


Marryadress.com, what is it?

Marryadress.com is the first Italian Wedding marketplace entirely dedicated to smart women and brides-to-be. Here you can BUY and SELL new, pre-owned, used and second hand wedding dresses as well as all related accessories.  Buy your dream wedding dress at a fraction of the retail price directly from a woman like you:  Save money, possibly make new friends and save the world since White is the new Green!

How does it work?

Just married brides put their wedding dresses and accessories on sale on Marryadress.com to MAKE money.
Brides-to-be BUY their dream wedding dress and accessories at a fraction of the retail price on Marryadress.com –and to SAVE money!
Both, brides and brides-to-be can make a dream come true with the money they save.

How much does Marryadress.com cost?

It is FREE!  Zero costs!  No commission!  We are pro-women and smart businesses.  But hurry up and don’t hesitate, we are free now but our policies could change.

How do I sign up for Marryadress.com?

That’s easy.  Create your FREE profile or import your existing one from Facebook (it takes less than a minute—seriously, we’ve timed it) and start dreaming with our lovely wedding dresses and accessories.

What is the first rule of Marryadress.com?

Talk about us at Marryadress.com.  The more the world knows about us, the more the world will be happier, full of satisfied women and brides-to-be.

 

HOW TO BUY


How can I buy on Marryadress.com?

Brides like you sell all the wedding dresses and accessories available on MarryaDress.com.
Browse the catalogue (you have many filters that can help you in your shopping experience), find the wedding dress you love, contact the seller, ask all the additional information you may need and finally get your dream wedding dress.

There are two ways to buy on MarryaDress.com:

IN PERSON:

Find your dream wedding dress on MarryaDress.com
Contact the seller through our messaging system to ask her all the additional information you may need, set a meeting in person with the seller to inspect, try on and pay for your wedding dress.

BUY ON LINE:

If you like the wedding dress/accessories and you are fine with all the information provided by the seller, or just simply you live far away from the seller, set the final price and buy the wedding dress directly on line.  Pay it through PayPal or the secure payment system you prefer and receive your new dress directly at home. 

Shop safely with PayPal  www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

How much does it cost to buy on Marryadress.com?

It is FREE!  Zero costs, NO commission and NO hidden costs!
The only cost you have to pay directly to the seller is the price of your wedding dress or accessories and eventually the delivery cost in case of online purchases.

How do I know that a used wedding dress will look how it says it will?

First, be sure to closely inspect all of the photos & the description provided.
Ask the seller questions to get all the information you need and, once you are satisfied, set a meeting with the seller.

Are the wedding dresses genuine?

Every single woman loves her wedding dress, so you must be sure that what she wore the day of her wedding was a beautiful and stunning dress.  Meeting the seller in person and trying on the dress, will give you 100% assurance that the dress is exactly what you are looking for.
Wedding dresses on sale are a BIG deal, what is “missing” is the mark-up you would pay if you bought it in a shop and the magic to have met another smart woman like you.

How do I contact a seller?

Click on the Contact Seller button on the product page, and complete the contact form.  The seller will receive your message and will reply to you directly in your email.

How do I find wedding dresses around me?

Use the filter provided in the shop page, and start looking for wedding dress in your city or close to you.  In this way you have the opportunity to try-before-you-buy.  To find wedding dresses for sale around you, you just have to go to the SHOP page and select your city or country.

Can I try the wedding dress on?

Definitely!  Ask the seller to meet in person to inspect the wedding dress and try it on.
Sellers know that it is important to see and fall in love with this “sentimental” item, so as they are interested in selling their wedding dress, normally they are keen and confident on an “IN PERSON” meeting. 

Can I alter the dress?

New or used, it is totally normal and expected for a gown to need alterations to make it fit just right!  To save time and be more relaxed, be sure to have your trusted seamstress with you when trying on the dress, so that you will know straightaway what needs to be done.

Tips for Alterations:

  • The waist is generally easy to take in.
  • Most dresses can be taken in 1-3 sizes and let out 1 size (depends on seam allowances).
  • Bust & waist are usually altered for best fit.
  • Length is very important.
    It's very difficult to extend the length, unless there is extra fabric tucked down.

Do I need to clean a used wedding dress or is it already professionally cleaned?

In the description sheet it is indicated whether the dress has been already professionally cleaned or not.  Most of the wedding dresses are professionally cleaned.  If they are not, the pricing and description generally reflects that.

How much should I pay?

It depends on the wedding dress/accessories you are buying.  If it is a new item, the price will be higher, but for a pre-owned or sample wedding dress the normal discount is from 30% up to 75% from the original retail price which is a BIG DEAL for a dress you are going to wear for 8-10 hours at maximum.
Prices are clearly marked on each listing but you can obviously negotiate with the seller to get a better price.  As with most second hand sales, typically there are no refunds.  This is particularly true for wedding dresses, as a buyer will only ever wear it once.  Every seller sets her individual return policy.  Please check the listing or inquire with the seller for details.

How can I purchase safely on line?

Pay with PayPal or Escrow and you will be FULLY protected (100% covered) if:

  • an item is not shipped
  • it is not authentic
  • it arrives and is not exactly as described in the seller’s listing

PAYPAL: https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

ESCROW: https://www.escrow.com/

Use a secure payment method and your transaction will be FULLY protected. Based on your country, choose the secure payment option that is right for you. 

For SELLERS, it means your payment will arrive safely and securely, before your item is shipped.

Why should I use an escrow service and how does it work?

We recommend you to use an escrow service for high-priced dresses, which are sent by mail.  This service is normally provided for any amount, but usually we do recommend it for dresses worth €/$/£ 500 or above.  The escrow service is acting as an intermediary, creating a secure transaction for both buyer and seller.  It protects the seller giving her the certainty that the money is deposited before sending the dress and the buyer is assured that he will receive and be able to check the dress before authorizing the payment to the seller.  The service reduces the risks of fraud for buying or selling on the Internet, for companies and private parties.  We can recommend the following companies for these transactions:
Be careful, there are fake escrow services in the Internet, we suggest the following: https://www.escrow.com/

Who pays for shipping?

Normally shipping fees are the responsibility of the buyer and are paid in addition to the final sales price. Always ask the seller for a shipping quote, as they are the ones that will be mailing your dress.  Always use registered delivery agencies so that your dress can be tracked and insured.

Can I buy a gown from a seller in another country?

Absolutely! Just be mindful of the custom duties and taxes that might apply. How does it work?
As the buying/selling operation of previously owned items takes place between private parties, for intra- European transactions, or those occurring in areas where custom duties do not apply, for instance:

Europe:  If you are an Italian citizen and ship to a country within the European Union, custom duties and taxes do not apply.  If, instead, you ship to Switzerland, the United States or to any country outside the European Union, the buyer is responsible for paying said costs.

United States:  If you are American and ship to a state within the Union, there are no applicable custom duties and taxes.  If, instead, you ship to a foreign country, i.e. Switzerland, England or any other, the buyer is responsible to cover those costs.

Carriers such as UPS, FedEx, etc., ship internationally.  Make sure you understand the charges since additional costs are to be paid for by the buyer upon receiving the parcel.

Does MarryaDress.com help buyers negotiate or arrange payment and shipping?

Marryadress.com is a free online marketplace.  We do not offer any type of intermediary service between buyers and sellers.  Price, payment, and shipping negotiation are ultimately your decision.  In general, we recommend that you meet with the seller in person to discuss details of the sale directly.  Also, you will be more confident in purchasing if you can inspect and try on the dress.

 

HOW TO SELL


How can I sell with MarryaDress.com?

Selling with MarryaDress.com is easy and FREE! No hidden costs and NO commission.
Sign up for a FREE account on the website.  Once registered, log in and then click the SELL YOUR DRESS button.  Fill in the form with your information and pictures.  Once approved by our team (we check that there are no offensive words and pictures in the listing) your wedding dress/accessory will be on sale on the website and you will receive an email confirming the listing (listing that never expires unless you decide to withdraw).

Fill in the form with as much information as you have about your wedding dress, add photos and preview your listing to make sure it looks right.  The more details you add, the higher the chance that your dress will be sold quickly              

If you have any trouble listing your dress, please contact us (info@marryadress.com)

How much does it cost me selling my dress with Marryadress.com?

It is FREE! Zero costs, NO commission and NO hidden costs!
What are you waiting for?  Put your wedding dress and accessories on sale and just wait to cash in!

What items can I sell on MarryaDress.com?

You can sell your WEDDING DRESS and all your WEDDING ACCESSORIES such as shoes, veil, gloves, headdress, wraps etc… Sell with LOVE and make another beautiful bride as happy as you were on that special day!

BUSINESS LISTING:
If you are a professional wedding dress designer, a retailer or a stockist, we are pleased to put on sale your NEW or SAMPLE wedding gowns and accessories. E-mail us here (francesca@marryadress.com) and we will contact you.

COUNTERFEIT ITEMS:
We do not allow dresses from known counterfeit websites to be listed for sale on Marryadress.com.

What is my wedding dress worth?

Your wedding dress could be worth up to 75% of its retail price.  We suggest you list your dress anywhere from 50% - 75% of its retail price depending on condition, age and if it has been dry cleaned.  If your dress is older than 2 years, start with an asking price of about 50%.

When does a listing expire?

Your listing will never expire.  If your item has been sold, please remember to remove it from the catalogue

Do I need to clean my wedding dress before I sell it?

Dry cleaning your wedding dress will help preserve it and make it look as stunning as it was when you first wore it.  Dresses that have been professionally cleaned get sold twice as fast as others. We strongly suggest dry cleaning before listing on MarryaDress.com.

When will my dress appear on the website?

Every time an item is listed on Marryadress.com, our team receives an e-mail with all the information and pictures uploaded by you in order to check that there are no offensive words or pictures. Once approved, you receive an email confirming that the dress is uploaded to the website!

What happens when my dress is sold?

Please remember to cancel your listing within two days from the moment your dress is sold.  As the sale does not take place on the platform but directly between you and the buyer you are responsible for deleting items that are no longer available for sale.  Please log into your account and delete your wedding gown offer in “ON SALE”.  Nobody can access the listing anymore.  In general, all wedding dress listings will expire 24 months after they have been posted, unless you delete them before then.

Am I allowed to edit my listing after it is posted online?

Yes, you can modify the text, photos and selling price for as many times as you like.  Just LOG IN in your account, go to “ON SALE PAGE” , click EDIT,  and then confirm.  You can remove your listing at any time.

Which pictures should I use for listing?

Professional photos from your wedding day are a great way to show off the beauty of your dress. Buying a wedding dress is an emotional transaction, and seeing a picture of you looking stunning is sure to catch someone’s attention.

The minimum that we recommend to include is as follows:

  1. A full-length shot — to show off the silhouette
  2. Close ups — focusing on detailing and fabric
  3. Be sure to include a clear picture of any unique feature and embellishment
    Clear, high-resolution pictures are very important as they show even more details.  However please bear in mind that you must be the copyright holder of the image.

Can I use the original pictures from designer’s websites (copyrights)?

We do not recommend the use of pictures from websites because they are subject to copyrights. You are responsible for the pictures you upload and you might get sued if you violate a copyright.
We are all beautiful on the day of our wedding but not all of us are “Victoria Secret’s Angels” so the dress will look different on us compared to the one used for the advertising image.  Better to publish your pictures in order that the bride-to-be gets a better feeling on how the dress looks like in real life.

How will buyers contact me?

Your dress will be listed anonymously; from our side we don’t publish any contact detail that you have given us when you signed up for your account.  A potential buyer will contact you through our messaging system on the platform ("contact seller").  The enquiry is forwarded to you via e-mail, as your e-mail address is linked account.  Once you receive the e-mail you can answer by e-mail or talk directly with the potential buyer depending on the information they have sent you. You may wish to speak on the phone or arrange a time to meet and ultimately sell your item. Be very clear while communicating with your buyer; agree on a price, method of payment, shipping terms, and who pays for the shipping costs.  Don’t forget to make sure that emails coming from info@marryadress.com are not marked as spam so that you will be immediately informed about  when a potential buyer tries to contact you.

Does MarryaDress.com help buyers negotiate or arrange payment and shipping?

Marryadress.com is a free online marketplace.  We do not offer any type of intermediary service between buyers and sellers.  Price, payment, and shipping negotiation are ultimately your decision. In general, we recommend that you meet with the seller in person to discuss details of the sale directly.  Also, you will be more confident in purchasing if you can inspect and try on the dress.

How do I arrange the sale with a buyer?

We recommend that you arrange a meeting at a time and place that is convenient to both of you. The buyer can inspect the dress closely in person or try the dress on as well as pay in cash.  Shipping costs can be reduced or eliminated.  If you receive a message that looks strange to you, of course you are not obliged to respond.

There are two ways to finalize a sale on Marry a Dress:

IN PERSON:

Set a meeting in person with the buyer.  Before meeting the buyer inform her on how you would like to get paid during your meeting (cash or PayPal or any other means), show the buyer the dress, let her try it on and get paid. 

SELL ON LINE:

If you are not keen on meeting the buyer or simply live far away, set the final price and sell the wedding dress directly on line.  Accept only payment coming from secure payment methods, such as PayPal or Escrow.

Getting paid by Paypal or Escrow means that your payment will arrive safely and securely, before your item is shipped.

Here are some simple rules to be followed for a “safe” sale:

  1. Agree with the buyer on all terms of sale, including who pays shipping.  If the buyer will pay shipping, add the cost to your sale price.
  2. Decide on a payment method (we recommend only PayPal or Escrow.com).
  3. Ship your item using your own shipping materials.  (Be sure to require a signature on delivery and insure the package for the full selling price).

Why should I use an escrow service and how does it work?

We recommend you to use an escrow service for high-priced dresses, which are sent by mail. This service is normally provided for any amount, but usually we do recommend it for dresses worth €/$/£ 500 or above.  The escrow service is acting as an intermediary, creating a secure transaction for both buyer and seller. It protects the seller giving her the certainty that the money is deposited before sending the dress and the buyer is assured that he will receive and be able to check the dress before authorizing the payment to the seller.  The service reduces the risks of fraud for buying or selling on the Internet, for companies and private parties.  We can recommend the following companies for these transactions:
Be careful, there are fake escrow services in the internet, what we suggest is as follows https://www.escrow.com/

Why does Marryadress.com recommend face to face sales?

Selling in person helps you avoid many costs (shipping) and bureaucracy.
If possible try to arrange a meeting for the buyer to inspect and try on the dress, discuss finances.  It is wise for the seller to point out any mark or defect to avoid the buyer coming back after the purchase.

Do I have to let the buyer try on the wedding dress?

It is completely up to you, but we strongly suggest you let the buyer try on the wedding dress.  It gives you additional chance to sell your wedding dress as buying a wedding dress is an emotional as well as financial decision.  It will make it easier for a woman (who has never met you) to buy it from you if she has the possibility to try it on.  If you do not feel comfortable meeting a buyer in person, just explain this when contacted.  Some buyers prefer to have the chance to try on the dress and some prefer to purchase online.

Do I need to offer a return policy?

As with most second hand sales, typically there are no refunds.  This is particularly true for wedding dresses, as a buyer will just wear it once.

What percentage of wedding dresses sell?

Most dresses that are priced competitively (at least 50% off retail) sell within few weeks depending on lots of factors including designer, season, style, size, etc.  The process can take anywhere from just a few days up to few months.  Set your selling price competitively, take good photos, and have the dress professionally cleaned and your dress will have a higher likelihood of being sold quickly.

Will I need to answer questions from buyers?

Yes, they will contact you through the messaging system to ask any additional info and set a meeting to sell the wedding dress.
Why should I sell my wedding dress with Marryadress.com?
Because you invested a considerable amount of money on your wedding dress and we love wedding dresses –so we both are committed to giving your wedding dress a second life.  We will attract buyers that wouldn't have otherwise considered buying a used gown.

Here some good reasons to SELL your beloved wedding dress:

  • Recover some 50-75% of the cost of your wedding dress/accessories
  • It is sad and such a pity to store it for life in a box under your bed, or in a freezing and humid basement, or worse yet taking up precious space in your closet.
  • Help another bride save and have the wedding of her dreams on a realistic budget and help her look just as gorgeous on her wedding day as you did on yours! 
  • Love our planet!  Recycling a wedding gown is good for Earth.
  • Did you buy more than one dress because you found another one that fit you better or because you got married again? 
  • Your daughter might like to buy her own dress – we give you the opportunity to make another girl happy. 
  • You found your mother’s or grandmother’s beautiful vintage dress? 
  • You can spend the extra money you made on anything you’re heart desires!

How do I remove my listing?

  1. Log in to your Marryadress.com account
  2. Click the Remove button in your dashboard linked to the item you wish to delete and confirm.
    Deleting an item will remove it the website immediately, this action cannot be undone.  Your final sale details and feedback will be displayed under our section to help encouraging future sellers.

 

MAXIMIZE A LISTING


Few tips to maximize your chances:

  1. Use great top images
  2. Include a detailed description (if you are Italian please write the description in both Italian and English)
  3. Set a reasonable selling price and specify if it is negotiable or not
  4. Share the link of your listing on your social media pages tagging friends you believe could be interested or that can help you sharing

 

PURCHASE GUARANTEE


We only recommend PayPal and Escrow.com for transaction.  These methods are safe, secure and offer protection for both the buyer and the seller.

What's the safest way to get paid?

IN PERSON – PAYPAL - ESCROW

IN PERSON: If you are selling to a local buyer, they can inspect the dress and you can ask to be paid in cash.

PAYPAL: simply finalize the deal with your buyer, communicate her your PayPal account and get paid quickly and safely.

ESCROW: go to www.escrow.com and sign up to proceed with escrow payment.  Follow the instructions, it is easy.
Whichever payment method you use, never release the dress until full amount has been credited to your account.

How are sellers protected during a transaction?

Use a safe payment method (we recommend PayPal or Escrow.com) and funds will be transferred to you without any problem. 

How can I tell if my inquiry is authentic?

The fastest way to tell if a buyer is sincere is to look at her payment method.  If she's not willing to use a protected payment method (PayPal or escrow.com) there may be an issue.


SHIPPING & RETURNS


Who pays for shipping?

Normally shipping fees are the responsibility of the buyer and are paid in addition to the final sales price. Always ask the seller for a shipping quote, as they are the ones that will be mailing your dress.  Always use registered delivery agencies so that your dress can be tracked and insured.

What is the best way to ship a wedding dress?

Use a box that is just right for the size of your dress and you'll get the most efficient shipping rate.

Can I ship my wedding dress internationally?

Absolutely! Just be mindful of the custom duties and taxes that might apply. How does it work?
As the buying/selling operation of previously owned items takes place between private parties, for intra- European transactions, or those occurring in areas where custom duties do not apply, for instance:

Europe:  If you are an Italian citizen and ship to a country within the European Union, custom duties and taxes do not apply.  If, instead, you ship to Switzerland, the United States or to any country outside the European Union, the buyer is responsible for paying said costs.

United States:  If you are American and ship to a state within the Union, there are no applicable custom duties and taxes.  If, instead, you ship to a foreign country, i.e. Switzerland, England or any other, the buyer is responsible to cover those costs.

Carriers such as UPS, FedEx, etc., ship internationally.  Make sure you understand the charges since additional costs are to be paid for by the buyer upon receiving the parcel.